Nude complaints policy
Nude aspires to provide customers with a great quality of service. If you don’t experience that, you may submit a complaint. We will deal with complaints promptly and fairly, and make right any mistakes we have made.
How you can make a complaint
If you would like to make a complaint, you may send details of the complaint in writing by e-mail to email@example.com or, if you prefer, by post to:
Nude Finance Limited
What we will do
Once we receive your complaint we will read and investigate it. We will then send you our formal response as soon as possible, which will be carefully considered and which will hopefully resolve your complaint.
The Financial Ombudsman Service
Once you have our final response, you may have the right to refer your complaint to the Financial Ombudsman Service. You can find contact details for the Financial Ombudsman Service on its website - https://www.financial-ombudsman.org.uk/, and you should check for any time limits that may apply. If you wish to refer your complaint to the Financial Ombudsman Service you can contact them by phone (0800 023 4567) or by post to:
Financial Ombudsman Service
You can also submit a complaint online through the Financial Ombudsman Service website. You can also see an online version of their consumer leaflet here.