Customer Success Executive

Full time, £25k - £30k (+ benefits) depending on experience

What’s the role?

About us

We’re building a company which empowers financial wellbeing, fuelled by the desire to help people achieve their most important goals in life. That starts with helping people buy their first home – but it certainly doesn’t end there.

Over the last 12 months we’ve launched a great app, grown our team and have customers onboard with our numbers growing day on day.

Our highly ambitious team aims to positively affect the lives of millions of users in the coming years. Come help us achieve all that, with a job that gets you dancing out of bed every morning!

How we work

We’ve created a culture of trust which allows us to work autonomously. It empowers us to drive our own careers and to move at unparalleled speed and, because we’re treading new ground, we’re all mastering new skills along the way.

Description

We’re growing fast and have the backing of investors. We’re ready to scale and this role is key to making sure that as we do, we look after the most important thing in our business - our customer accounts. Your role will be to make sure everything runs smoothly for our customers.

We want you to bring creativity, initiative and positive energy to the team to help make it happen.

About you

  • You’re passionate about making a difference in the world and want to spend your time working on something meaningful
  • You’ve felt the buzz of a startup environment before, or are keen to for the first time
  • You hold the customer at the heart of everything you do, are solution oriented and have impeccable attention to detail
  • You’re a self-starter with excellent communication, organisational and time management skills
  • You’re able to work in fast changing, constantly evolving environment and deliver within tight deadlines
  • You’ll bring positive energy and drive that embraces the twists and turns of a start-up environment
  • You’re comfortable working outside of rigid structures and frameworks
  • You have great English language skills (written and oral)
  • Previous experience in a financial background, such as administration or payments is a bonus, but not essential

About the role

  • Partner with customers to effectively resolve issues by phone, email or chat
  • Answer ‘how to’ questions and help customers with the Nude app
  • Diagnose and liaise with our product manager and developers to resolve issues
  • Accurately record customer feedback and trends with a view to improving the overall customer experience
  • Collaborate and influence the wider team as a customer advocate, helping to improve the Nude app
  • Show composure, resilience and flexibility evolving the support we provide as customer needs evolve

Location

We have a city-centre HQ in Glasgow but we’ve hired great people from all over the UK.

If you work remotely we ask that you come into the office now and again to meet and socialise with the team.

Salary

£25k - £30k depending on experience.

What we offer

Excited by the thought of joining a company in its early days? Do you have a burning desire for that startup buzz? Nude might just be the place for you.

Benefits

As well as your salary:

  • Pension: A contribution from Nude of 10% of your salary towards your retirement, irrespective of what you contribute, on successful completion of the probationary period (3 months).

  • Shares: We want everyone who works at Nude to be part of our success, so we have an employee share option scheme. Our aim is to provide share options for you, plus the ability for you to buy more if you want

  • Holidays: 32 days including public holidays which are flexible (based on Scottish public holidays).

  • Flexible hours: We trust you to work the schedule that’s most productive for you and your teammates. (Standard 35 hours per week, such hours to be worked at times to suit you within our office hours which are between 8am and 6pm Monday to Friday).

  • Get comfy: Working from home it’s important that you are set up for success; we’ll make sure you have the gear to work comfortably and effectively.

  • Always improving: We’ll provide you with £1,000 (gross) every year to spend however you like on personal development and learning.

  • Your wellbeing: We provide a wellbeing budget of £400 every year to spend how you like.

  • Big picture days: We’d like you to be part of one or two days a year when we take time out to think about social trends and how Nude should evolve as the world evolves around us.

How to apply

Sound like it’s up your street? Please email your CV to us at nude@edenscott.com